Return policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as you received it, unused, with tags attached, and in its original packaging. You'll also need a receipt or proof of purchase.

To initiate a return, you can contact us at marantapower@gmail.com.

For any questions regarding returns, please contact us at marantapower@gmail.com.

Damages and problems

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and resolve it.

For products such as satin hats, diffusers, and brushes, the customer will have fourteen days from the arrival of their order to claim any defects in the unit.

Exceptions / Non-returnable items

Some types of items are non-returnable, such as perishable goods (such as food, flowers, or plants), personalized products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Contact us if you have any questions or concerns about your specific item.

Unfortunately, we do not accept returns on sale items or gift cards.

Changes

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds

We'll notify you once we've received and inspected your return and let you know whether your refund has been approved. If approved, your refund will automatically be sent to your original payment method. Please note that it may also take some time for your bank or credit card issuer to process and issue your refund.